Hotels.com Reviews

Based on 2 customer reviews from our shopper community, Hotels.com's overall rating is 4.50 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.5

2 Reviews

Overall Rating

5 Stars

1

4 Stars

1

3 Stars

0

2 Stars

0

1 Star

0

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (2)
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EthanWhite
December 03, 2020
"I had booked a hotel for a party of 6…"
I had booked a hotel for a party of 6 earlier this year,pre-covid. Due to current lock down restrictions we could not travel.
After a virtual chat someone got back to me asking me to call, i had a lengthy wait to speak to someone, eventually I spoke to a Guy called Harris, he was very helpful and polite and sorted a refund out which was my request.
I thank you for dealing with this and I will use Hotels.com again .
Good luck for the future.
Mrs Donna Caine
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BriannaCarter
October 18, 2020
"Excellence in Customer Service"
With 4 day out to my travel date I found the booked hotel 30% cheaper somewhere else. The no hassle portal at hotels.com allowed me to submit my claim and I received a refund withinb30 min. No ifs or buts.

This is in line with their overall quality of customer service!
Questions & Answers
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I booked a hotel through hotels.com and immediately cancelled it. i was told that the funds would be refund in 30 days which is more than unacceptable. reading your comments i am aware that i'll have to start a lawsuit if i don't get my money ($739.88) back soon. i don't want to wait 30 days and allow hotels.com to use my money in the meantime.

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goldenmouse687
October 18, 2020

“This is a problem of the CC companies, not of Hotels.com”

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The hotel gave us a local, weekly rate so the advance payment was $214.36 more than the hotel charged. hotels.com said the advance price was correct .

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Paid in full no calncellation and hotel doesn't have my reservation called customer service and have to wait an hour to possibly get an email back... when will my reservation be at hotel

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MichaelHudson
April 21, 2020

“While every big n small bussiness are offering REFUNDS OR CREDITS including all airlines, all hotels, all bussiness, HOTELS.COM IS NOT GIVING EITHER! DO NOT BOOK FROM THIS WEB SITE. Their bookings n staff are all completely rude n un knowledgeable. Customer service is hopeless. UNDER COVID EVEN THIS HOTELS.COM is not refunding or giving any credits. I losts hundereds of dollars even when I lost my job. It is sad that while all business are taking hits n refunding or issuing credits this HOTELS.COM IS SQUEZING MONEY OUT OF ITS CUSTOMERS. SHAME SHAME HOTELS.COM FOR NO CONCERN ABOUT COVID 19 REFUNDS”

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I booked a hotel through hotels.com and immediately cancelled it. i was told that the funds would be refund in 30 days which is more than unacceptable. reading your comments i am aware that i'll have to start a lawsuit if i don't get my money ($739.88) back soon. i don't want to wait 30 days and allow hotels.com to use my money in the meantime.

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ZoeSchmidt
April 11, 2020

“They lie through their teeth and don't follow through Another scam I would say”

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Is the relocation team just a sham, just another name for the customer service disorganization in the philippines?

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